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March 16, 2020

Attention Patients: Coronavirus Updates

Saltville Medical Center Hour Changes: March 27, 2020, 11:48 a.m.

EFFECTIVE IMMEDIATELY: Saltville Medical Center will no longer be providing services on Saturday until further notice.

Optometry Appointment Changes: March 24, 2020, 9:45 a.m.

These changes were implemented on Monday, March 23, 2020 and will stay in place until further notice.

These changes include:

  1. Postpone all routine eyecare, including new patients to optometric services
  2. Urgent and acute care will be provided as deemed necessary by optometric staff
  3. Please direct all patients who have questions or wish to schedule an appointment to the optometric assistant at (276) 496 – 4492 extension 1222
  4. The optometric staff will triage patients via phone to determine necessity of examinations
  5. Expiring contact lens and glasses prescriptions will be renewed on a case-by-case basis
  6. Optometry staff will make every effort to refer emergent cases to a specialist without requiring an office visit to SVCHS

For questions regarding these changes, please call (276) 496 – 4492.

Service Changes at SVCHS: March 19, 2020, 8:05 a.m.

Southwest Virginia Community Health Systems (SVCHS), in light of the recent Coronavirus (COVID-19) outbreak, will be making some changes to service.

Patients will be contacted soon who have appointments until Friday, April 3, 2020, who are considered in the high risk category. Those patients will be offered reschedules in May and/or June 2020. These in the high risk categories include 65 years or older, COPD and other pulmonary disease, heart disease, immunocompromised (cancer, autoimmune disease), and diabetics.

For the safety of our medical providers and other patients, SVCHS is requesting that only patients enter the health centers unless a caregiver is required, such as a minor or a patient requiring assistance. Upon entering the buildings, everyone will be screened at a triage station where temperature will be taken along with other information. Patients that screen positive will be issued a mask and roomed immediately. Upon no available rooms, patient will be directed to their car where you will be called via cell phone or notified by a nurse. For patients who are sick, but does not screen positive for coronavirus, each site will have different sick waiting room areas.  

As of March 17, 2020, it was recommended by the Virginia Dental Association, that all dental offices postpone any non-emergent care for two weeks. During this time period, the treatment of emergency dental visits and extraction appointments, by review of provider, will be kept in place. New patients and routine preventative care will be postponed until a later date.

New Day Recovery will not be seeing groups until further notice to limit the amount of exposure, but will still see patients for their full individual medical visit and prescriptions on the day that they normally come for their group visit. Behavioral health care providers will verbally check in with patients on recovery issues during their medical visit during this time period. New Day Recovery will not be conducting coronavirus screening or testing.

The National Nutrition Month event that was scheduled for Thursday, March 19, 2020 at Meadowview Health Clinic has been cancelled, along with the Festival de la Primavera on Sunday, April 5, 2020.

SVCHS appreciates you understanding and patience during this time of uncertainty and will provide updates as they are received.

Attention Medical Patients:

With the current Coronavirus outbreak, you may experience slightly different check-in procedures and questions from our staff. We appreciate your understanding and cooperation with these changes as we try to keep our community safe.

Attention Dental Patients:


With the current Coronavirus outbreak, it is now recommended as of, 3/17/2020, that all dental offices postpone any non-emergent care for two weeks. During this time period, the treatment of emergency dental visits and extraction appointments, by review of provider, will be kept in place. New patients and routine preventative care will be postponed until a later date.

We are continuing to monitor the situation, and, as of now, our community health centers are operating with regular business hours.